Top 5 IT requests you can resolve on your own

Yes, you heard it right! We’re sharing the most common easy-fix tickets with you right now. With over 20 years of IT support experience, we understand how frustrating it is to pause your work and call your IT team. But don’t worry—Skycomp Solutions is always here for you! Prefer watching instead of reading? Check out our latest video on this topic.

You might find the answers you need right here. Let’s dive in!

1. Changing an Expiring Windows Password

Ever seen “Your Windows password is about to expire”? Here’s the fix:

  • Press Ctrl+Alt+Delete and select “Change a Password.”
  • Update it directly or follow the prompts to access your Microsoft Account settings.
    Pro Tip: Create a strong password. Watch our quick tutorial to learn how!
  • 2. Setting Up an Out-of-Office Reply in Outlook

Heading out? Set up an automatic email reply to let everyone know:

  • Classic Outlook: Go to File > Automatic Replies > Enable Send Automatic Replies, then set your timeframe.
  • New Outlook: Click the gear icon (top-right), go to the Accounts tab, and select “Automatic Replies.”

Use our ready-made templates that we put at the end of the article for an even smoother setup

3. Handling Error Notifications

An error message pops up—don’t panic!

  • Take a screenshot using Shift + Windows + S so IT has the details.
  • Read the message carefully—it often suggests a simple fix.

4. Changing Your Main Monitor

Working with multiple screens? Customize your setup:

  • Right-click on the desktop > Display Settings > Choose your preferred screen > Select “Make this my main display.”
    Easy and efficient for multitasking!

5. Recognizing Phishing Emails

Phishing scams are everywhere. Stay safe by:

  • Double-checking the sender’s email address.
  • Avoiding unexpected attachments or suspicious links.
  • Watching our phishing scams video to learn how to spot them like a pro.

Try these simple solutions first, and if you’re still stuck, the Skycomp team is just a call away!

Out-of-Office Templates

1. General Out-of-Office Response
Hello,

Thank you for your email. I am currently out of the office and will not be checking emails until [return date]. If your matter is urgent, please contact [backup contact name] at [backup email/phone number].

I will get back to you as soon as possible upon my return.
2. Vacation Out-of-Office Response
Hi there,

I’m currently out of the office enjoying some time off and will return on [return date]. During this period, I will have limited or no access to emails.

For urgent matters, please reach out to [backup contact name] at [backup email/phone number].

Thank you for your understanding. I’ll respond to your message as soon as I’m back.
3. Holiday Season Out-of-Office Response
Hello,

Thank you for your message. I am currently out of the office for the holiday season and will return on [return date]. During this time, I will not be checking emails regularly.

For immediate assistance, please contact [backup contact name] at [backup email/phone number].

Wishing you a wonderful holiday season! I’ll respond to your email upon my return.

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