Managed service providers should want to be your partner. They should see you as a client and not a onetime customer. MSP’s want to line up to your business needs we want to support you and make technology work for you. Universally were all the same in that way. Finding that partner that fits best with your organization, that's a crucial factor to consider when choosing what direction to go.
If you're trying to decide still if break fix, in house, or a managed service provider is right for you. We at Skycomp are here to tell you an MSP does have an advantage over the other models. In our opinion of course. You can either think that this is a direct advertisement telling you why Skycomp is so great… OR you can take it as we are just trying to give you all the information to help your decision making. See it as we just want to be transparent about why we chose to become an MSP over the other options.
Now that we’ve explained ourselves…
An awful lot of clients we see are implementing a lot of different Network Solutions. Every managed service provider is going to have their way or recipe of how they deliver it. But MSP's get the advantage to see an awful lot of different networks. As well as get trained a lot of technology. Managed Service Providers get to see what works and what doesn't. They can refine and make best technology practices. If you're still thinking about going with in-house as an option. That’s great, but you really must think about hiring the right person. Some IT technicians never get exposed to any other networks or any other environments to be able to learn and grow. But you can implement time for them to learn and grow into the roll and allow for research time to learn from other IT Technicians. This can work for certain people and you can really acheive greatness in your internal networking and IT team.
Another way that this option can be exceptionally good is that in-house person can learn your environment very well. Understanding it thoroughly allowing them to become very efficient in solving problems quickly. This can seriously help the business. But they're not necessarily ever seeing what the next technology trend could be. Maybe they are not optimizing networks and researching what can be done to leverage technology in your business. We at Skycomp believe that it is important to do so. Having an IT partner that can help you strategize how to leverage technology for your business is key.
Technology is always updating and changing. Its wise to stay ahead of the curve. If you don’t want to be responsible for keeping current with the changes. It might be wise to find someone that can do that for you. We aren’t saying hiring an in-house person is wrong or using a break fix solution is old fashioned. We are just simply stating that technology isn’t going to wait for you. Why not subscribe to a managed service provider that is already completely in-the-know on the most recent tech.
Hopefully, we have helped you make up your mind, or at least get a little closer to your decision. A huge part of the industry that lots of people don’t think about is not only selecting what type of service. But selecting the service provider that is right for you. Many MSP’s and In-house technicians might have separate ways of doing the same thing. Some ways might align with your company’s values. Some might not. Make sure to question not only what kind of service you’ll receive. But ask the deeper questions about how you will receive the service, and what you can expect that to look like.
For more on this topic and another more approach to selecting a type of service click here.