Cost of IT Support
This is one of the most common — and most important — questions business owners ask.
And honestly, it’s a fair one.
The cost of IT support from a managed service provider (MSP) is typically charged per employee per month.
Pricing depends on factors such as the number of users, security requirements, business complexity, number of locations, and the level of IT support required. At Skycomp Solutions we determine pricing after a site discovery to understand your environment before providing an accurate quote.
Most Managed Service Providers (MSPs), including Skycomp, typically price IT support on a per-employee, per-month basis.
At first glance, this may sound like a significant investment—but it helps to understand what’s actually included. With a managed service model, you gain access to 24/7 cybersecurity monitoring, specialized security training for your staff, real human support around the clock (no bots), backup and disaster recovery planning, compliance guidance, regular vulnerability assessments, and more. You also get an entire team of specialists, plus a dedicated senior technician and account manager who understand the specifics of YOUR business.
Building this level of expertise internally would take years of hiring, training, and experience. With an MSP, you gain all of that expertise immediately—through one trusted team.
Pricing can differ depending on your environment. That’s why most providers complete a site discovery before finalizing a quote, to understand:
Your systems
Your software
Your security posture
How and where your technology is used
Does IT Support Worth The Investment?
For many businesses, yes.
When you compare the cost of managed IT services to the salary of a mid-level internal IT employee, managed services can be a very cost-effective solution.
With a Managed Service Provider, you typically get:
24/7 IT support
Proactive monitoring and maintenance
Cybersecurity tools (antivirus, backups, training)
Strategic guidance — not just break/fix help
Instead of paying for every issue as it happens, problems are prevented before they disrupt your business.
How Skycomp Prices IT Support
At Skycomp, we don’t believe in one-size-fits-all IT.
We offer different service levels depending on how much support and responsibility you want us to take on.
Full Managed Services (24×7)
Designed for organizations that want IT handled end-to-end.
Includes:
24×7 live support (real people — no bots)
Proactive monitoring and alerting
A standardized, secure IT stack
Ongoing stability, performance, and security improvements
Basic Managed Services
For businesses that want structure and support without full outsourcing.
Includes:
Essential monitoring and maintenance
Access to expert support when needed
A scalable foundation that can grow with your business
Co-Managed Services
For businesses that already have an internal IT department but need extra support due to limited resources or specialized expertise. Skycomp works with your team, helping them succeed every day.
Includes:
Access to expert IT support when needed — fill gaps and handle complex issues quickly
Consulting and strategic guidance — help plan upgrades, security, and IT projects
Covering gaps in service — temporary support, special projects, or off-hours coverage
MSSP (Managed Security Service Provider)
For businesses looking to strengthen cybersecurity and stay ahead of evolving threats. Skycomp provides proactive monitoring and advanced protection to keep your systems secure.
Includes:
24/7 Threat Monitoring & Response — detect and respond to cyber threats before they impact your business
Vulnerability Scans & Security Audits — identify risks in your network, applications, and endpoints
Cybersecurity Tools & Policies — endpoint protection, firewalls, MFA, backups, and compliance guidance
So… What Will IT Support Cost For You?
It depends on what you need and how you want to be supported.
That’s why we always start with a free site discovery.
No pressure, no obligation, just a conversation to understand your business and give you a realistic estimate.
And yes — when you call Skycomp, a real human answers every time, because there are enough bots out there.
